PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. Each person has their own extension with a phone and is part of the entire network.
Have you ever called a company that plays a greeting followed by “For Sales, press 1, for billing, press 2.”? That’s what a PBX does.
Virtual PBX systems have become more popular due to the high costs of the equipment and setup of traditional PBX systems.
With a virtual PBX, your phone system is run by software using the Internet as the communications vehicle. You can use your own cellphone or landline to use it.
A virtual PBX has several advantages:
- Run your own PBX system without any special equipment – just use cellphones and landlines;
- Enjoy all the benefits of a regular PBX system – voicemail, call forwarding, main greeting, customization of extensions – with just a few clicks.
- Customize your greeting between your regular hours of operations and those times when you are closed.
- Make your business sound bigger than you really are by portraying to your customers that you have different departments, even if it’s only you.
With Ninja Number, you can set up your own virtual PBX system, complete with a customized greeting that you can either record yourself or type it and have it transcribed.
You can direct customers to different staff members who have extensions. These extensions can also be customized with voicemail greetings, call forwarding to another phone, or set to deliver a message. However, they’ll all still be tied to the main company’s Ninja Number.