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Privacy Policy

Ninja Number is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience. By using the Ninja Number website, you consent to the data practices described in this statement.

This privacy notice discloses the privacy practices for Ninja Number’s NinjaNumber.com website. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.


About the Ninja Number Service

Ninja Number, through its NinjaNumber.com website, provides functionality enabling our members to make use of powerful and flexible answering service solutions, including but not limited to receptionist services, call screening, live message relay, disaster recovery, and simple order taking and order fulfillment.


Collection of your Personal Information

Ninja Number collects personally identifiable information, such as your e-mail address, name, home or work address, or telephone number. Ninja Number also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Ninja Number. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Ninja Number for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the NinjaNumber.com website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ninja Number public message boards, this information may be collected and used by others.

Ninja Number encourages you to review the privacy statements of websites you choose to link to from Ninja Number so that you can understand how those websites collect, use, and share your information. Ninja Number is not responsible for the privacy statements or other content on websites outside of the Ninja Number or NinjaNumber.com family of websites.


Ninja Number, EU, and the GDPR

We do not intentionally collect data on citizens of the EU nor offer goods and services to any business based in the EU. Additionally we do not offer services to businesses who then in turn offer services to citizens of the EU. We are a US based business offering goods and services to companies within the United States of America who then in turn offer services to non-EU citizens and businesses.

Ninja Number reserves the right to immediately discontinue services for any account found to intentionally target and offer services to EU citizens through the Ninja Number platform. Ninja Number also reserves the right to remove any information collected on any EU citizen in the Ninja Number platform at any point without the approval of the Ninja Number customer.

Updated list of EU member countries: https://europa.eu/european-union/about-eu/countries_en

If you are a current citizen of the EU and believe Ninja Number may have information about you that would like a copy of or removed, please contact our account services department at [email protected] or call 833-639-8729.  All inquiries are handled within 5 business days.  A current business day is defined as Monday, Tuesday, Wednesday, Thursday, and Friday; during the hours of 8 a.m. to 6 p.m. Eastern Standard Time.


Use of your Personal Information

Ninja Number collects and uses your personal information to operate the NinjaNumber.com website and deliver the services you have requested. Ninja Number also uses your personally identifiable information to inform you of other products or services available from Ninja Number and its affiliates. Ninja Number may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ninja Number does not sell, rent or lease its customer lists to third parties. Ninja Number may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party, without your permission. In addition, Ninja Number may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ninja Number, and they are required to maintain the confidentiality of your information.

Ninja Number does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ninja Number keeps track of the Web sites and pages our customers visit within Ninja Number, in order to determine which Ninja Number services are the most popular. This data is used to deliver customized content and advertising within Ninja Number to customers whose behavior indicates that they are interested in a particular subject area.

Ninja Number will disclose your personal information without notice only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ninja Number or the site; (b) protect and defend the rights or property of Ninja Number; and, (c) act under exigent circumstances to protect the personal safety of users of Ninja Number, or the public.

To Summarize:


Collecting personal information

The following types of personal information may be collected, stored, and used:

  1. Information about your computer including your IP address, geographical location, browser type and version, and operating system;
  2. Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
  3. Information, such as your email address, that you enter when you register with our website;
  4. Information that you enter when you create a profile on our website—for example, your name, profile pictures, gender, birthday, relationship status, interests and hobbies, educational details, and employment details;
  5. Information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;
  6. Information that you enter while using the services on our website;
  7. Information that is generated while using our website, including when, how often, and under what circumstances you use it;
  8. Information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and credit card details;
  9. Information that you post to our website with the intention of publishing it on the internet, which includes your username, profile pictures, and the content of your posts;
  10. Information contained in any communications that you send to us by email or through our website, including its communication content and metadata;
  11. Any other personal information that you send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.


Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

  1. Administering our website and business;
  2. Personalizing our website for you;
  3. Enabling your use of the services available on our website;
  4. Sending you goods purchased through our website;
  5. Supplying services purchased through our website;
  6. Sending statements, invoices, and payment reminders to you, and collecting payments from you;
  7. Sending you non-marketing commercial communications;
  8. Sending you email notifications that you have specifically requested;
  9. Sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  10. Sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  11. Providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  12. Dealing with inquiries and complaints made by or about you relating to our website;
  13. Keeping our website secure and prevent fraud;
  14. Verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and
  15. Other uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.


Contests and Promotions

On various occasions, Ninja Number sponsors contests, surveys or promotions or allows other companies to sponsor contests or promotions on our site. In order to enter a contest or promotion, you would be asked to provide personally identifiable information. For all contests and promotions sponsored by Ninja Number, the information you submit will be treated in the same way we would treat your new member information.

If a promotion is sponsored by a third party, then it will clearly indicate who is collecting the personal information, and you will be given an opportunity to volunteer your information where you will have a choice whether to disclose your personally identifiable information to third parties. These third parties may have their own policies for handling personal information, and information you submit will be subject to those policies. Although Ninja Number encourages third parties to adhere to appropriate privacy standards and policies, we are not responsible for the actions or policies of such parties.


Our Sponsors and Business Partners

Our sponsors, from time to time, offer you the opportunity to sign up for their services or information, such as newsletters or promotions. In these instances, we will clearly inform you about exactly who is collecting what personally identifiable information requested by the sponsor, and we will ask you to opt-in and give your permission to release your information to the sponsor prior to disclosing your personal information. If you consent, Ninja Number will transfer your information to the sponsor. Once your information has been transferred to the sponsor, Ninja Number is not responsible for its use. The sponsor’s use of the information is governed by the sponsor’s privacy policy. While we encourage our third-party sponsors to adhere to appropriate privacy standards, we are not responsible for the actions or policies of our sponsors.



Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what personal data we have about you, if any.
  • Change/correct any personal data we have about you.
  • Have us delete any personal data we have about you.
  • Express any concerns regarding our use of your personal data.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying with the word “unsubscribe” in the subject line of the email, or email our Customer Service Desk.


Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done on our Settings page, or by emailing our Customer Service Desk.

Users of our site are notified wherever possible in the event that their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.


Use of Cookies

The NinjaNumber.com website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize NinjaNumber.com pages, or register with NinjaNumber.com, a cookie helps Ninja Number to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same NinjaNumber.com web page, the information you previously provided can be retrieved, so you can easily use the Ninja Number.com features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ninja Number.com services or websites you visit.


Security of your Personal Information

Ninja Number takes commercially reasonable steps to secure your personal information from unauthorized access, use or disclosure. Ninja Number secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


Third Party Tools

Ninja Number does use third-party tools to help optimize its overall business goals and objectives. These services do deploy measures such as cookies to track your website usage across ninjanumber.com and any Ninja Number web asset. Please refer to the respective service’s privacy policy for information on how to manage your data within these systems.  Those tools and services are listed below:


Ninja Number Web Assets

  • ninjanumber.com
  • www.ninjanumber.com
  • dashboard.ninjanumber.com
  • dashboard.nextpbx.com
  • Ninja Number Mobile App for iOS and Android


Data Retention

Ninja Number will retain all marketing related business data for no longer than 7 years.  Current customer data is held active for an indefinite amount of time.  “Customer” is defined as an individual representing a business with a working (or former working) Ninja Number phone number. During any point in time during these 7 years, the data may be used for business marketing purposes internally. Ninja Number does not sell data it collects. Please see our Terms of Service for individual service data retention policies.


Changes to this Statement

Ninja Number will occasionally update this Statement of Privacy to reflect company and customer feedback. Ninja Number encourages you to periodically review this Statement to be informed of how Ninja Number is protecting your information.


Contact Information

Ninja Number welcomes your comments regarding this Statement of Privacy. If you believe that Ninja Number has not adhered to this Statement, please contact Ninja Number at [email protected] or call us at 833-639-8729. We will use commercially reasonable efforts to promptly determine and remedy the problem.