When Customers Go Negative: How to Respond to Negative Reviews

Person holding an x sign
August 21, 2019 @ 7:19PM

Gone are the days where customers see an ad for something, feel like they have to have it, and then go buy it. According to studies, between 80% to 97% of consumers check out a product or service online before buying. Two out of every three customers form an opinion about a local business after reading…

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