July 18, 2018 @ 7:19PM

How a virtual PBX will benefit your business

Let’s face it: In today’s competitive business world, you need a virtual PBX.

Wait – What? PBX? Virtual? What exactly is that?

Let’s start at the beginning.

A PBX stands for Private Branch Exchange. It’s essentially a telephone system with multiple extensions. Each employee has their own extension, or phone number, and can be part of the same system, with access to outside lines and incoming calls. You may have heard a PBX in action when you called a company and heard, “Press 1 for sales…” Its roots date back to the days when switchboard operators would answer the phone and then manually route the call to the correct person.

In the past, each employee had to have their own phone in order for the PBX to work. This could prove costly for big companies; each PBX set could cost between $30 and $70, depending on the system. Also, many companies opted for a receptionist to route calls to the proper extension, which could easily cost $50,000 in salary per year.

That’s where a virtual PBX comes in.

With a virtual PBX, software in the cloud handles all the calls and routes them to the proper extension, based on a user’s keypress. There is no need for a receptionist, and the software can also forward calls to employees’ cell phones, eliminating the need for costly PBX devices. Businesses can save thousands of dollars per year with such a system.

When a customer dials your company’s number, your customized greeting will play, directing them on what buttons to press to reach certain people or departments. You can even customize your greeting based on whether callers reach you during business hours or other times. If a customer calls after business hours, your nighttime greeting will play, and you can decide whether the customer can leave a voicemail or reach someone who is on call.

Each extension can have its own greeting and can be configured to go to voicemail or forwarded to another phone so if you’re away from the office, you can still get phone calls.

Ninja Number offers virtual PBX systems starting at just $9.95 a month. Sign up now for a free trial and see how a virtual PBX can help your business.

Post a comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

    • Subscribe to Ninja Tactics

      Sign up to be notified when a new blog post is published!

  • Tags

Related Blog Articles

May 16, 2019

So you’ve started a business. Congratulations! You’ve hung your sign out in front of your storefront; you’ve made business cards; you’ve told your family. So now you wait. And you wait some more. Where are all the customers? Unfortunately, it’s not like the voice in “Field of Dreams” – loosely paraphrased, “If you build it,…

May 1, 2019

To succeed in business, you need to network. It’s free, puts you in touch with people who can help you and your business, and leads to future business opportunities. But for many entrepreneurs, networking ranks right up there with root canals and IRS audits as things they’d never want to do. They’re introverts, and being…

April 17, 2019

Unless you have a photographic memory, you probably take notes, whether it’s taking minutes to a meeting, jotting down things to remember during a telephone call, or coming up with your weekly shopping list. Of course, there’s an app for that. In fact, there are dozens of note-taking apps – too many to cover in…

Starting at just $9.95 a month!

Try Ninja Number free for 7 days. Instant activation – no contracts, and all features included!

We guarantee that Ninja Number will help grow your business. If you don’t believe Ninja Number can help grow your business and make more money, just cancel your service and that month’s payment is on us!!