When Customers Go Negative: How to Respond to Negative Reviews

Gone are the days where customers see an ad for something, feel like they have to have it, and then go buy it. According to studies, between 80% to 97% of consumers check out a product or service online before buying. Two out of every three customers form an opinion about a local business after reading…

If you’re an entrepreneur, you have to wear lots of hats. Not only do you have to do the work that your business is designed to do, but you have to worry about taxes, business registration, answering phones, making copies – it all adds up. But you don’t have the money or convenience to hire…

We’ve been hard at work on the new version of the Ninja Number app. We’re now proud to release version 4.0. It’s available for download in the Apple Store and Google Play Store. The latest version allows you to link up to 4 additional phones to your Ninja Number so members of your team can answer the phone…

“Millennials” has been a buzz word for almost a decade now, and it’s one of the largest generations in the United States. So it’s hard to dismiss them – especially if you’ve done your work on developing personas and found that 18- to 34-year-olds are your target audience. Facts about Millennials Millennials are the fastest-growing…